Refill Policy

1. What a refill is

Some engagement can naturally drop over time as platforms recalculate counts. A refill tops your order back up to the amount you originally paid for, at no extra cost, if it falls below that level within the guarantee window.

2. Which orders are covered

Refill coverage is shown on each service before you order — look for the refill badge and the stated period (for example, “365-day refill”). Only services that display a refill guarantee are eligible; services without the badge are delivered as one-time orders.

3. The guarantee window

Eligible orders are protected for the period stated on the service — commonly 365 days — counted from the date the order completes. Requests made after the window closes cannot be honoured.

4. How to request a refill

• Open the order from your Orders page;
• If it has dropped below the delivered amount and is still within the window, use the Request refill action;
• Keep the target public during the refill — we cannot refill a private or deactivated profile or post.

5. Conditions

• Refills restore the original quantity only — they do not add extra beyond what you paid for;
• The target link or username must be the same one from the original order and must remain reachable;
• Refills do not apply where a drop was caused by a platform action against your account, or by you removing the content;
• We may need a short time to process a refill through our upstream network.

6. Refill vs. refund

A refill restores lost quantity; a refund returns money to your balance. Drops on a refill-eligible order are handled by refill first. If an order genuinely cannot be refilled, contact support and we will make it right.

7. Contact

Questions about a refill? Email [email protected] with your order ID, or use our contact page.