Velo
Support

Talk to a human

Have a question about an order, a payment, or your account? We answer fast — pick whichever channel suits you.

Already have an account? The fastest way to get help with a specific order is from inside the app, where our team can see it. Sign in and open the order, then include its ID when you reach out.

For payment questions, please contact us before opening a dispute with your bank or provider — we resolve nearly everything within a day.